Welcome
Thank you so much for visiting our etsy site! Here are the details of our policies. Please read them carefully before making your purchase. We’ve put a link to our policies in all of our listings. Once you purchase an item, you’re entering into a contract that tells us you’ve read and understood each section below.
Our items that are ready to ship will be mailed out in 2-3 days. Most items that are being made to order have a turn-around time of 3-4 weeks before they are shipped unless otherwise noted. Please allow up to 4-6 weeks on some custom pieces with gems. If you need something sooner, please email us before your purchase to make sure it's possible.
Payments
We accept major credit cards with Etsy Direct Checkout. We also accept Etsy Gift Cards via Direct Checkout. If you need alternative payment methods, contact us to see if we can work something out. If payment is not received within 24 hours, your purchase will be canceled and removed from our records.
Shipping
Once your order has shipped, we will send you a note of confirmation via Etsy.
U.S. customers should expect to receive their item between 3-5 days from date of shipment.
International customers can expect to receive their order between 10 days-2 months in extreme cases and usually dependent on your country's custom laws.
U.S. Customers:
We ship all of our work securely via USPS priority mail services. This includes tracking, but does not included insurance. If you would like to purchase insurance, please email us prior to purchase and we will set up a custom listing for you. If during the turn around time you decide you would like to add insurance, please contact us and we will set up an option of payment for this additional fee.
Please understand if you decline to add this service and your package is lost, stolen or damaged due to USPS or other factors out of our control, please know we are not responsible. We are very firm on this policy. Insurance protects your purchase should any of these fates befall your package once it's left our hands. We highly recommend it.
International Customers:
We ship via first class mail via USPS. This includes a customs number that tracks your package to the U.S. borders but not beyond. We are happy to add insurance, which also includes express services to your order for an additional fee, please contact us before purchase and we can set up a custom listing for you that includes this protection. If during the turn over time you decide you would like to add insurance, please contact us and we will set up an option of payment for this additional fee.
Please understand if you decline to add this service and your package is lost, stolen or damaged due to USPS or other factors out of our control, please know we are not responsible. We are very firm on this policy. Insurance protects your purchase should any of these fates befall your package once it's left our hands. We highly recommend it.
Every country's import taxes (and or) duty fees are different and it is your responsibility alone to be aware of your own country's custom laws as well as your responsibility to pay the additional taxes & duty fees that goes along with importing merchandise from the U.S.
Falsifying shipping documents is illegal here in the U.S. so please don't ask us to add a lesser value to these documents than what the piece is actually worth.
Again, please note that we are not responsible for items that are lost, stolen or damaged that were not purchased with insurance. We are very firm on this policy.
Returns & Exchanges
I don't accept returns, exchanges, or cancellations
But please contact me if you have any problems with your order.
Returns and exchange details
We do not accept returns nor issue refunds. Much of our work is made to order. Think carefully about your purchase before buying. Rings are custom made to fit your finger, make sure you send me the right size. If you need help with sizing, let us know & we will help you. We take quality pictures of our work and provide accurate descriptions for your consideration. If you have further questions, don't hesitate to ask.
Please know we are very firm on our refund policy. Make an informed purchase by carefully reading through our policy section as well as by asking us any questions you may have about an item before purchasing it.
We want you to love your new purchase. Should you have any concerns once you’ve received your order, please contact us immediately. We will work with you to find a resolution. We are understanding people who will treat you with respect. We ask the same in return.
Additional
Please note that oxidation/patina is not permanent. However, with a little extra care, your oxidized pieces can retain their coloring for years. As with all jewelry, it's best not to wear your new piece while bathing, swimming, washing dishes or anything else that involves submerging the piece in water. We also recommend that you not sleep in your new jewelry.
Please contact us for details regarding wholesale orders.
We also do custom order.
***CUSTOM ORDERS: deposits and final payments are nonrefundable***